The homepage tells you what we promise; this page walks you through exactly how each one works, step by step.
What a spare part goes through
Every spare, before it goes into your machine — the full story is below.
Before a spare goes into your machine, its serial number has to match our own records.
On a job, the technician scans the serial number on the part they've brought, right in front of you. The system checks that serial against our stock records — the part's trail from purchase to the technician's van.
If the system doesn't recognise a serial, it raises a flag that head office has to review. A wrong part cannot go in quietly, and nobody can slip in a substitute without questions being asked.
Once the part is fitted, its serial is written permanently into your machine's service history. Years later, we can still tell you exactly which part went in, and when.
Every visit to your machine is written down and kept, and you can read it yourself.
Every job stores the date, the technician who came, the problem you reported, every part fitted with its serial, and what you were charged. Nothing depends on anyone's memory, including ours.
We keep that record for years. The next technician who visits reads your machine's whole story before touching it, so you never have to explain from the beginning again.
And it isn't ours alone. Your Customer Portal login shows your machines, service visits, estimates and payments — the same record we see, open to you any time.
You know the drill with appliance service: a different stranger every visit, and you explain everything again.
Our technicians are not gig workers. They are our own employees, trained by us, based at your local branch, assigned to fixed areas. So the people at your door are the same small team, visit after visit — faces you come to recognise.
We won't promise the exact same person every time — people take leave, teams grow. What we can promise: the record above means whoever from the team comes already knows your machine's whole story. You never start from zero with a stranger.
Home service means letting someone into your home. That kind of trust is not built by a different face each time — it is built by the same few people, turning up when they said they would.
No chargeable work begins until you have approved every part and charge on the estimate.
The technician prepares the estimate on the spot, with every part and every charge listed. You see the full amount before a single screw is turned.
To approve it, a 6-digit code is texted to your mobile — yours, not the technician's. Only that code approves the estimate, so nobody can say yes on your behalf.
The final bill is the estimate you approved. Not roughly the same, not with a little extra added at the end — the one you agreed to.
Everyone gets a booked date and our own people; plan holders also get a clock.
Whoever you are, your PIN code routes the job to your local branch, and the technician who comes is ours — trained, on our payroll, assigned to your area. Your visit is booked for a specific date, and a reminder reaches you before it.
An AMC goes a step further: you sign a contract and pay upfront, which lets us reserve a dedicated team for you. That is why your breakdown visits are answered within 24 hours — you committed first, so we commit a clock to you.
Without a plan, nothing about this changes — your date is booked, our technician comes. The clock is simply a benefit you can choose, whenever an AMC starts to make sense for you.
Every plan says plainly what you get, and we remind you before anything runs out.
Every plan states its number of service visits a year and exactly what is free and what is discounted. Some plans include unlimited breakdown visits. There's nothing to decode later.
Reminders go out before anything expires — renewal dates, filter changes — so nothing lapses quietly. You won't discover in June that your cover ended in April.
Book a service, or drop by our Kolkata office — the door, like the records, is open.
A few quick questions — no long form. We'll call you back, usually within a couple of hours during business hours.